Terms and conditions

All orders placed on the site are subject to these general conditions of sale. In the event that one of the provisions hereof is deemed or declared void or unwritten, the other provisions will remain in full force and effect. The company may be required to update the site www.verapilo.com, as well as these general conditions of sale.
The simple fact for the buyer to click on the link allowing him to have knowledge of these general conditions of sale and to place an order, implies full, unreserved, irrevocable and definitive acceptance on the part of the customer on all the provisions appearing in these general conditions of sale.


The products offered for sale are those described on the site. The company Véra Pilo Collections takes the greatest care in the presentation and description of these products to best satisfy the customer's information. However, it is possible that non-substantial errors may appear on the site, which the customer acknowledges and accepts. In any case, in the event of non-compliance of the product delivered with its description on the site, the customer may exercise either his right of withdrawal or an exchange or reimbursement of the price (in whole or in part) possibly invoiced. . All products are subject to change at any time. The photos are provided for illustrative purposes. The colors of the products seen on our site may vary slightly depending on the calibration specific to each screen.


To order one or more products, simply click on the “Add to cart” button each time. They are then automatically added to your basket. You can check the contents of your basket at any time, modify the quantities, delete a product, recalculate the amount of your order, or continue your purchases.

Once your order is completed, you must validate it by clicking on the “Confirm my order” button. A form with your contact details must be completed. This information is mandatory for processing your order. Failure to comply with this clause may result in the said order being void. You will receive by return, a confirmation e-mail with the resumption of all the elements constituting your order as well as an order number to keep carefully in the event of a subsequent complaint.

The automatic recording systems operated by www.verapilo.com are considered to have probative force until proven otherwise. Each order has a unique delivery address. You have the option of having your order delivered to an address other than yours.

The company Véra Pilo Collections will refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or who contravenes the provisions hereof.


Delivery is made by post via national, international or OM Colissimo depending on the delivery address you indicate on your order. An e-mail will be sent to you indicating the shipping notice and the tracking number with which you can be informed of the different delivery stages on the site: www.colissimo.fr

You must provide www.verapilo.com with a complete and accurate shipping address. (in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, company or business name, etc.). In the event of an error on your part or an incomplete address, the costs of a second shipment will be your responsibility. If you are absent during mail delivery, you will, in principle, be informed by a delivery notice of the availability of your order at your post office.

No compensation can be granted by www.verapilo.com in the event of late delivery. In the event of a delay on a tracked Colissimo, an investigation will be requested from the postal services for more information. This can last up to 21 days. In the event of permanent loss, the customer will be either reimbursed or benefit from a new shipment.

Cost of delivery :

Delivery costs are indicated to you before final validation of the order and vary depending on the number of products and the destination.

Delivery time :

We undertake to prepare your order as quickly as possible, within 48 working hours, excluding exceptional cases clearly indicated on the home page of the site. The estimated delivery date includes package preparation time and mailing time.

Average delivery times announced by post:

- Colissimo Tracked for mainland France: 48 hours.

- Colissimo Export: 5 to 8 days, depending on the recipient countries.

- Export post parcel with customs label for other countries: 8 to 10 days.

If the package is not claimed and the package is returned after 15 days of waiting at the Post Office, the reshipping costs will be your responsibility.

You must ensure upon receipt of the goods that they conform to your order and that they are in good condition. In the event of a problem, you must inform the company Véra Pilo Collections by telephone or email, within 48 hours. In all cases, do not forget to specify your contact details, as well as the number of your order. If your complaint occurs more than 48 hours after receipt of your order, or if the information is incomplete, we will not be able to take your request into account.

The disputed delivered products must be returned at your expense by Colissimo and in their original packaging to Véra Pilo Collections, whose address appears at the bottom of the page.

All events, of whatever nature, beyond the control of the contracting company (force majeure, disaster, strike, administrative decision or transport stoppages) which occur and affect the execution of the delivery cannot be a cause cancellation of the order, nor give rise to the granting of damages payable by this same company.

Delivery problem :

The company Véra Pilo Collections declines all responsibility in the event of a delivery incident attributed to the Post Office service, in particular if you dispute the mention "parcel delivered" in the tracking of your colissimo delivered by the Post Office, you will then have to contact your delivery office.


The sales prices indicated on the site are in euros and all taxes included. Shipping costs are additional. We reserve the right to modify our prices at any time but we undertake to apply the current prices which will have been indicated to you on the site at the time of your order.
For overseas departments, Switzerland and all other countries outside the European Union, the sales prices displayed on the order form are deemed to be exclusive of taxes and may therefore not be subject to a VAT deduction. The customer acknowledges that he is considered the official importer and that he may, depending on the country or overseas department of delivery chosen at the time of the order, have to pay customs duties and/or importation according to the legislation in force in the said country or overseas department.


You have the option of paying for your order using the following payment methods:

Bank card

(CB, VISA, Eurocard, Mastercard).

For payment by credit card, the debit is made at the time of your order on the condition that you have previously obtained authorization to debit your account from the competent payment centers, otherwise your order cannot be processed. account. Online payment by credit card is made via the "Secure Socket Layer" security system which allows the encryption of your bank details during their transmission over the network.


The site allows you to benefit from complete payment security using a completely secure transaction method via the PayPal secure payment service.

Bank check :

Simply print your order form or write your order on plain paper, indicating the delivery address precisely, send it to us accompanied by your payment made payable to Véra Pilo Collections to the following address :

Véra Pilo Collections 11 C rue des Aulnes. 69410 Champagne-au-Mont-d’Or.

The bank check must be issued by a bank domiciled in mainland France. Upon receipt, your order will be prepared and shipped, and your check cashed.


The products ordered and delivered are guaranteed original and authentic. The customer's invoice constitutes their guarantee certificate. Pursuant to article 6 of the Directive of May 20, 1997 concerning consumer protection in matters of distance contracts, and article L 121-6 of the consumer code, the buyer has a period of fourteen days from delivery of the order to return this product to the seller for exchange or refund.

In the event of an exchange, the contribution to shipping costs will not be re-invoiced. Return costs remaining the responsibility of the buyer. This right is exercised from receipt of the goods, which must be returned by Colissimo to the company Véra Pilo Collections in its original packaging and in perfect condition.

If the deadline normally expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. Upon receipt of the goods and after checking their condition by us, we will inform you as soon as possible by telephone, e-mail or post of the action we will take on your request. Depending on this and if the conditions have been respected, we will immediately exchange the goods or refund you.

In the event of a return, we thank you for informing us of the reasons by attached letter so that we can take the necessary measures to satisfy you.


It is up to the buyer to verify, under his sole responsibility, that these products can be imported and used in the country of consumption and that the buyer is in compliance with the tax and customs administrations of his country.


The contracting company remains the owner of the goods until full payment of the price, the risks linked to the custody of the goods being transferred to you upon delivery. In the event of non-payment by the buyer, the contracting company may take back the goods without further formalities.


The data that you communicate on the site www.verapilo.com are exclusively intended for our services. You have the right to access and rectify data concerning you in accordance with the “Informatique et Libertés” Law of January 6, 1978.


The applicable law is that of the country in which the offer is made. Commercial relations resulting from these general conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.


All elements of the www.verapilo.com site are and remain the intellectual and exclusive property of Véra Pilo Collections.

No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site. Any simple or hypertext link is strictly prohibited without the express written consent of Véra Pilo Collections. The texts, logos and other symbols used on www.verapilo.com cannot, without the agreement of the site, be partially or entirely reproduced. All designs applied to Véra Pilo fans sold on the website www.verapilo.com are the property of Véra Pilo Collections.

The purchase of a Véra Pilo fan does not give you title to the patterns and designs which are prohibited from being reproduced and/or used for any purpose whatsoever without our prior consent. All designs are legally protected by intellectual property by an official means of proof of the date of creation which has been filed with the National Institute of Industrial Property in order to assert the copyright or assignment contract on the creation in question.

For certain designs and models as well as for the Véra Pilo Collections brand, a title deed is registered with the INPI. These documents may be produced in court in the event of a dispute.


The site www.verapilo.com is managed by the company Véra Pilo Collections, SARL with capital of €1,500 / RCS Lyon C69017185275 Head office: Véra Pilo Collections 11 C rue des Aulnes. 69410 Champagne-au-Mont-d’Or. France. Siret number: 480 258 - APE code 748K Services ancillary to production. Intracommunity VAT: FR 52 480 258 912. The Véra Pilo Collections Company reserves the right to adapt or modify these terms at any time. The version of the general conditions of sale applicable to any transaction being that appearing online on the site www.verapilo.com at the time of the order.


Despite the greatest care taken in developing the content of the website, we decline any responsibility for the accuracy, completeness or real-time updating of the content of the site.


Outbound links:

The site includes links to third-party sites whose content we do not control. Consequently, we decline all responsibility for content originating from third parties. The providers or operators of the linked content are always responsible. The sites to which the links refer have been checked prior to the establishment of the links and no infringement has been noted. No illegal content was detected when the links were placed. However, it cannot be required that a permanent monitoring procedure for the sites to which the links direct be ensured in the absence of concrete clues. These links will be removed as soon as we become aware of the corresponding legal violations.

Inbound links:

Despite our vigilance, we assume no control over the content of sites which are linked to www.verapilo.com with incoming links. Our responsibility cannot therefore be sought in this regard.


Véra Pilo Collections 11 C rue des Aulnes. 69410 Champagne-au-Mont-d’Or. France.

E-mail: info@verapilo.com Tel: +33 (0)9 54 72 34 89