Terms and conditions



All orders placed on the site are subject to these general conditions of sale. In the event that one of the provisions hereof is deemed or declared null or unwritten, the other provisions will remain in full force. The company may have to update the www.verapilo.com site, as well as these general conditions of sale. The simple fact for the buyer to click on the link allowing him to be aware of these general conditions of sale and to place an order, implies full membership, without reservation, irrevocable and definitive on the part of the client on all the provisions appearing in these general conditions of sale.


The products offered for sale are those described on the site. The company Véra Pilo Collections takes great care in the presentation and description of these products to best satisfy customer information. However, it is possible that non-substantial errors may appear on the site, which the customer recognizes and accepts. In any event, in the event of non-conformity of the product delivered in relation to its description on the site, the customer may exercise either his right of withdrawal or an exchange or the reimbursement of the price (in whole or in part) possibly invoiced . All products are subject to change at any time. The photos are provided for illustrative purposes. The colors of the products seen on our site may vary slightly depending on the calibration specific to each screen.


To order one or more products, simply click on the “Add to basket” button each time. They are then automatically added to your basket. You can at any time check the contents of your basket, modify the quantities, delete a product, recalculate the amount of your order, or continue shopping.

Once your order is finished, you must validate it by clicking on the button “Confirm my order”. A form with your contact details is to be completed. This information is required for the processing of your order. Failure to comply with this clause may result in the nullity of said order. You will receive by return, a confirmation email with the recovery of all the components of your order as well as an order number to be kept in a safe place in the event of a subsequent complaint.

The automatic registration systems operated by www.verapilo.com are considered to have probative force until proven otherwise. Each order is subject to a unique delivery address. You can have your order delivered to a different address than yours.

Véra Pilo Collections will refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or who contravenes the provisions hereof.



The delivery is made by post in national, international or OM Colissimo according to the delivery address that you will have indicated on your order. An e-mail will be sent to you indicating the dispatch notice and the tracking number with which you can be informed of the different delivery stages on the site: www.colissimo.fr

You must provide www.verapilo.com with a complete and accurate shipping address. (in particular: street, building, stair number, access codes, names and / or intercom numbers, company or company name, etc.). In the event of an error on your part or an incomplete address, the costs of a second shipment will be your responsibility. If you are absent during the delivery of mail, you will, in principle, be informed by a delivery notice of the availability of your order at your post office.

No compensation can be granted by www.verapilo.com in the event of late delivery. In the event of a delay on a Colissimo followed, an inquiry will be requested from the postal services for more information. This can last up to 21 days. In the event of a permanent loss, the customer will be able to either refund or benefit from a new shipment.



Cost of delivery:

the delivery costs are indicated to you before the final validation of the order and vary according to the number of products and the destination.

Delivery time :

We undertake to prepare your order as soon as possible, within 48 working hours, except in exceptional cases indicated prominently on the home page of the site. The estimated delivery date includes the time to prepare the package and the time of delivery by post.

Average delivery times announced by post:

– Colissimo Suivi for mainland France: 48h.

– Colissimo Export: 5 to 8 days, depending on the destination country.

– Export post parcel with customs label for other countries: 8 to 10 days.

In case of non-claim of the package and return of it after 15 days of waiting at La Poste, the costs of reshipment will be your responsibility.

You must ensure upon receipt of the goods that it conforms to your order and that it is in good condition. In the event of a problem, you must inform the company Véra Pilo Collections by phone or email, within 48 hours. In all cases, do not forget to specify your contact details, as well as your order number. If your complaint occurs beyond 48 hours after receipt of your order, or if the information was incomplete, we could not take your request into account.

The products delivered disputed must be returned at your expense in Colissimo and in their original packaging to Véra Pilo Collections, the address of which is given at the bottom of the page.

All events, of whatever nature, beyond the control of the contracting company (force majeure, disaster, strike, administrative decision or transport stops) which occur and affect the execution of the delivery cannot be a cause cancellation of the order, or give rise to the award of damages payable by the same company.



Delivery problem :

The company Véra Pilo Collections declines any responsibility in the event of delivery incident imputed to the service of the Post office, in particular if you dispute the mention “parcel delivered” in the follow-up of your colissimo delivered by the Post office, you will then have to approach your delivery office.


The sale prices indicated on the site are in euros and all taxes included. Shipping costs are extra. We reserve the right to change our prices at any time, but we undertake to apply the rates in force which will have been indicated to you on the site at the time of your order. For the overseas departments, Switzerland and all other countries outside the European Union, the sales prices displayed on the order form are deemed to be tax-free and cannot therefore be subject to a VAT deduction. The customer acknowledges that he is considered the official importer and that he may, depending on the country or overseas department of delivery chosen at the time of the order, have to pay customs duties and / or import according to the legislation in force in the said country or overseas department.


You can pay for your order using the following payment methods:

Bank card

(CB, VISA, Eurocard, Mastercard).

For payment by credit card, the debit is made at the time of your order on the condition of having previously obtained the authorization to debit your account from the competent payment centers, failing which your order could not be accepted. account. Online payment by credit card is carried out via the “Secure Socket Layer” security system which allows encryption of your bank details when they are transmitted over the network.


The site allows you to benefit from total payment security by using a fully secure transaction mode via the secure PayPal payment service.

Bank check :

you just need to print your order form or write your order on plain paper, specifying the delivery address, send it to us with your payment made out to the order of Véra Pilo Collections at the following address :

Véra Pilo Collections 11 rue des Aulnes. 69410 Champagne-au-Mont-d’Or.

The bank check must be issued by a bank domiciled in mainland France. Upon receipt, your order will be prepared and shipped, and your check cashed.


The products ordered and delivered are guaranteed original and authentic. The customer’s invoice constitutes his warranty certificate. Pursuant to article 6 of the Directive of May 20, 1997 concerning the protection of consumers in distance contracts, and article L 121-6 of the consumer code, the buyer has a period of fourteen days from delivery of the order to return this product to the seller for exchange or refund.

In the event of an exchange, participation in the shipping costs will not be re-invoiced. Return costs remain the responsibility of the buyer. This right is exercised from the receipt of the goods, which must imperatively be returned in Colissimo to the company Véra Pilo Collections in its original packaging and in perfect condition.

If the period normally expires on a Saturday, Sunday or a public or non-working day, it is extended until the next working day. Upon receipt of the goods and after checking their condition by us, we will inform you as soon as possible by telephone, e-mail or letter of the follow-up that we will give to your request. Depending on this and if the conditions have been met, we will immediately exchange the goods or reimburse you.

In the event of a return, we thank you for giving us the reasons by attached mail so that we can take the necessary measures to satisfy you.




It is up to the buyer to verify, under his sole responsibility, that these products can be imported and used in the country of consumption and that the buyer is in good standing with respect to the tax and customs authorities of his country.


The contracting company remains the owner of the goods until full payment of the price, the risks related to the custody of the goods being transferred to you upon delivery. In the event of non-payment by the buyer, the contracting company may take back the goods without other formalities.


The data that you communicate on the site www.verapilo.com are exclusively intended for our services. You have the right to access and modify data concerning you in accordance with the Data Protection Act of January 6, 1978.


The applicable law is that of the country in which the offer is made. The commercial relations resulting from these general conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.



All elements of the www.verapilo.com site are and remain the exclusive intellectual property of Véra Pilo Collections.

No one is authorized to reproduce, exploit, repost, or use for any reason whatsoever, even partially, elements of the site. Any simple or hypertext link is strictly prohibited without the express written agreement of Véra Pilo Collections. The texts, logos and other symbols used on www.verapilo.com cannot, without the agreement of the site, be partially or entirely reproduced. All the patterns applied to the Vera Pilo fans sold on the www.verapilo.com site are the property of Vera Pilo Collections.

The purchase of a Vera Pilo fan does not give you title to the patterns and designs which it is prohibited to reproduce and / or use for any purpose without our prior agreement. All the grounds are protected by intellectual property rights by an official means of proof of the date of creation which has been deposited with the National Institute of Industrial Property in order to assert the copyright or contract of assignment on the creation in question.

For certain designs and models as well as for the Véra Pilo Collections brand, a title deed is filed with the INPI. These documents may be produced in court in the event of a dispute.


The site www.verapilo.com is managed by the company Véra Pilo Collections, SARL with a capital of € 1,500 / RCS Lyon C69017185275 Headquarters: 15 rue des Draperies, 69450 Saint-Cyr-au-Mont-d´Or. France. Siret number: 480 258 – APE code 748K Services incidental to production. Intra-community VAT: FR 52 480 258 912. The Véra Pilo Collections Company reserves the right to adapt or modify these terms and conditions at any time. The version of the general conditions of sale applicable to any transaction being that appearing online on the site www.verapilo.com at the time of the order.


Despite the greatest care taken in developing the content of the website, we accept no responsibility for the accuracy, completeness or updating in real time of the content of the site.


Outgoing links:

The site includes links to third-party sites whose content we do not control. Consequently, we decline all responsibility for content from third parties. The suppliers or operators of the content to which links refer are always responsible. The sites to which the links refer have been the subject of a check prior to the establishment of the links and no offense has been noted. No illegal content was detected during the creation of the links. It cannot however be required that a procedure of permanent control of the sites towards which the links direct is ensured in the absence of concrete indications. These links will be deleted as soon as we become aware of the corresponding legal violations.

Incoming links:

Despite our vigilance, we assume no control over the content of sites that are linked to www.verapilo.com with inbound links. Our responsibility cannot therefore be sought in this regard.


Véra Pilo Collections 15, rue des Draperies, Bât A.

69450 Saint-Cyr-au-Mont-d’Or, France.

E-mail : info@verapilo.com  Tel : +33 (0)9 54 72 34 89