Packages are generally dispatched within 48 hours after receipt of your payment (Unless indicated on the home page for exceptional cases). The standard shipping method is Colissimo followed, delivered without signature. If you want a discount with signature, an additional cost applies, please contact us. Whatever the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online. Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your purchases in a single order.
The product received does not suit you, or you want to change the model? From the date of receipt of your package you have 14 days to make a return. The postmark as proof. In all cases, the products must be returned by Colissimo, in their original condition, packaging included with their label and any accessories, in perfect condition for resale. All goods will be checked upon receipt.
How to make a return?
The procedure below must be fully observed. Contact us on: firstname.lastname@example.org and tell us the reasons for your return or the model with which you wish to exchange. As soon as we accept by return email, return your order by colissimo to the following address:
VERA PILO COLLECTIONS 15, rue des Draperies, Bât A. 69450 Saint Cyr au Mont d’Or, FRANCE.
We advise you to make all your returns in colissimo and to keep the tracking number otherwise we cannot guarantee the proper reception of your return package. Return costs are the responsibility of the Customer, we offer the second shipment in the event of an exchange.
Have you received my return?
We will send you an email as soon as we receive your return. In the event that we are unable to provide an adequate replacement item, we will contact you by email. Once received, we will review and process your items within 48 hours to ensure that you receive your product in exchange, credit or refund as soon as possible.